Last Updated: December 8, 2024

Welcome to NetProxy ("NetProxy," "we," "us," or "our"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you access or use our services ("Services"). By continuing to use our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue using the Services immediately.

1. Scope of This Policy

This Privacy Policy applies to all users who access or use our Services, including any related applications, software, extensions, or websites.

2. Information We Collect

We collect the following types of information:

a. Personal Information:

• Account Information: When you register and create an account, we collect your name, email address, username, encrypted password, and payment details (if applicable).

• Support Information: If you contact our support team, we may collect additional details such as your phone number and communication history to address your inquiries.

b. Log Data:

• Usage Data: Information related to your use of the Services, including your IP address, session duration, bandwidth usage, and websites or services accessed through our proxy.

• Device Information: Details about your device, such as operating system, browser type, and device identifiers.

c. Anonymous Data:
We may aggregate and anonymize data to analyze usage trends and service performance without identifying you personally.

d. Cookies and Tracking Technologies:
We use cookies, beacons, and similar technologies to maintain user sessions, enhance user experience, and measure performance. You may adjust your cookie preferences through your browser settings.

3. Use of Your Network Resources for P2P Traffic

Important: By using the Services, you acknowledge and agree that a portion of your device’s internet bandwidth and network resources may be utilized to route traffic between other users of the Services on a peer-to-peer (P2P) basis.

• Purpose: Using some of your network resources for P2P improves service efficiency, speed, and overall anonymity by distributing network traffic across multiple user nodes.

• Control: We strive to limit the P2P resource usage to a reasonable degree to avoid significant impact on your internet experience; however, some portion of your bandwidth will be employed for this purpose.

• Opt-Out: If you do not wish to have your network resources used for P2P traffic, please discontinue using the Services immediately.

4. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To authenticate users, provide secure proxy routing, and enable P2P functionality.

• Customer Support: To respond to inquiries, resolve technical issues, and process requests.

• Service Optimization: To analyze usage and performance metrics, improve speed, reliability, and security of the Services.

• Billing and Payments: To process transactions and provide billing-related communications (if applicable).

• Legal and Security Compliance: To detect, prevent, and respond to potential security incidents, fraud, or abuse; to comply with legal or regulatory requirements.

• Communications and Marketing: To send you updates, promotions, or important notices related to the Services. You may opt out of non-essential communications at any time.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following cases:

• Service Providers and Partners: With trusted third parties who assist with payment processing, network optimization, analytics, and performance monitoring.

• Legal Requirements: When required by law, court order, or governmental request, or to protect our rights, property, users, or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any significant changes in ownership.

6. Data Retention

We retain your data only as long as necessary to provide the Services and comply with legal requirements:

• Account Data: Retained until you request account deletion or cease using the Services.

• Log Data: Retained for up to 12 months unless required for security investigations or compliance.

• Payment Data: Retained as required by financial and tax regulations.

You may request deletion of your personal information by contacting us, subject to legal and operational constraints.

7. Security Measures

We employ industry-standard security measures:

• Encryption: Data transmitted through our Services is encrypted.

• Access Controls: Access to sensitive data is restricted to authorized personnel only.

• Monitoring: Our systems are continuously monitored to detect vulnerabilities and intrusions.

While we take your security seriously, no system is completely secure. If you suspect a data breach, contact us immediately.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your data, subject to legal exceptions.

• Restriction: Request restriction of certain data processing.

• Data Portability: Receive a copy of your data in a machine-readable format.

• Objection: Object to processing for specific purposes, such as marketing.

To exercise these rights, please contact us at contact@netproxy.io. We may require verification of your identity before processing your request.

9. International Data Transfers

If you access our Services from outside your country of residence, your data may be transferred to and processed in countries with different data protection laws. We ensure such transfers comply with applicable legal frameworks, such as:

• Standard Contractual Clauses

• Adequacy decisions by relevant authorities

10. Children’s Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided data to us, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date above indicates the most recent changes. Your continued use of the Services after changes are made signifies your acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

NetProxy Privacy Team
Email: contact@netproxy.io
Website: https://netproxy.io

© 2024 NetProxy. All rights reserved.